Top Engagement Priorities

53%

of retailers indicate that personalization is one of their top customer engagement priorities.

49%

of retailers indicate that the customer mobile experience is one of their new top customer engagement priorities.

94%

of retailers have or plan to implement a single unified commerce platform within three years, up from 81% last year.

Source: BRP 20th Annual POS/Customer Engagement Benchmark Survey as published in Convenience Store Decisions, February 2019.

Artificial Intelligence

55%

55% of retailers plan to leverage AI within three years.

Chatbot

7%

of retailers are currently using AI as digital assistants and chatbots.

Digital Assistants

48%

plan to implement AI as digital assistants/chatbots within three years

Source: NPD’s Groups 2017 Checkout, a receipt harvesting research service.


16%

(52 million people) of US customers now shop online for groceries – using delivery or click and collect-up from 6% in early 2017.

$29 B

The US salty snacks market is predicted to exceed $29 billion in 2022.

85%

of retailers have been affected by consumer demand for fresh foods and beverages. 2 out of 3 indicated they are stocking more fresh products and half of North Americans prefer foods without added colors, flavoring or preservatives.


Sources: Source Group, June 2018; Packaged Facts, “Salty Snacks: U.S. Market Trends and Opportunities”; “Why is HPP Essential to Retailers,” a 2017 Survey by Universal Pure.


85%

of retailers have been affected by consumer demand for fresh foods and beverages.

2 out of 3

retailers indicated they are stocking more fresh and refrigerated products.

1/2

of North Americans prefer foods without added colors, flavoring or preservatives.


Source: “Why is HPP Essential to Retailers,” a 2017 Survey by Universal Pure


71%

of Americans agree that convenience stores share their values and do business the right way.

30%

of spending consumer-packaged goods (CPG) will come from millennials by 2020. Their spending power reached $3.5 trillion in 2017.

60 M

Americans make up Generation Z (born 1995-2009). 94% say pay is the #1 factor when looking or applying for jobs and 82% want quick in-person feedback on the job.


Sources: NACS reFresh, IDDBA’s What’s in Store 2018 Report, and SNAGAJOB GEN Z Infographic


63%

of all shoppers see store associates as extremely important to retailers.

43%

of shoppers would not shop at a store if robots replaced human workers.

66%

of tech-savvy Millennials place the highest value on store associates.


Sources: ChargeitSpot. “Store Associate Report” polled over 600 shoppers via ChargeitShop kiosks across the country.


$2,400

The average amount a household spent on gasoline in 2016.

42.2%

Of millennials are part of a minority race or ethnic group, making them more diverse than previous generations.

90%

Of consumers buy packaged frozen meals for heating at home – up 15 percentage points in two years.


Sources: NACS Daily – 6/22/17; U.S. Census Bureau; Packaged Facts “Frozen Foods in the U.S. Hot Meals, Sides, and Snacks, 6th Edition.”