Welcome to our Retail Solutions — Retail Insights eNewsletter

Spring is finally here and hopefully the snow has completely melted away in your area. With the new season comes a new opportunity to learn about some industry trends and some new ways to stay relevant in your c-store as you take advantage of the warmer weather. In this edition, learn about five ways fuel retailers can further delight customers in 2019 and how robots and service bots promise to be the next ‘industrial revolution’ for the convenience store industry.

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High Five – Five insights shed light on how fuel retailers can further delight customers in 2019

Written by: Jeff Lenard, NACS Magazine
Source: NACS Magazine

There may come a day when the process of filling up at the pump is significantly disrupted, but that day is not today—or any time soon. Yes, electric vehicle sales are growing, and innovators are bringing new ideas to market that could change how consumers buy fuel. But gas margins in 2018 were up. Fuel demand was stable at 9.3 million barrels per day, and gas prices have averaged under $3 per gallon for more than 50 straight months (October 2014-January 2019) and are about 30 cents lower than a year ago.

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How Robotics and AI are Changing Retail

Written by: CSD Staff, Convenience Store Decisions Magazine
Source: Convenience Store Decisions Magazine

Check out this timely article on the new ‘industrial revolution’ of robots and service bots and how this affect the convenience store industry.

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CHS Retail Solutions Preferred Vendor Program

Preferred vendor program

The Retail Solutions Preferred Vendor Program (PVP) provides c-stores in the Cenex® network with the advantage of the value and cost efficiencies provided from a select group of preferred vendors in our portfolio. The objective is to provide value and help meet business goals to all who participate in this program. The program includes vendors that serve our entire Cenex footprint.

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Top Engagement Priorities

53%

of retailers indicate that personalization is one of their top customer engagement priorities.

49%

of retailers indicate that the customer mobile experience is one of their new top customer engagement priorities.

94%

of retailers have or plan to implement a single unified commerce platform within three years, up from 81% last year.

Source: BRP 20th Annual POS/Customer Engagement Benchmark Survey as published in Convenience Store Decisions, February 2019.